F.A.Q
What is the shipping fee for domestic orders and when can I expect my order?
Our domestic orders ship for a standard $4.50 fee via USPS. Estimated delivery time is three (3) to ten (10) postal business days begins on the date postmarked. Delivery by a specific date at a specific time is not available. However, we will contact you once the item is shipped.
What is the shipping fee for international orders and when can I expect my order?
Our international orders ship for a standard $14 fee via Air Mail (can take 1-3 weeks, no tracking number included). If you have not received your order within 21 business days of the shipping confirmation email, please let me know at [email protected]
What is the return policy on www.christinebrooksauthor.com ?
You are welcome to return a defected products within 5 days for full return not including the shipping fee. Please email indicating that you’d like to make a return. Also include the name of the item (s) you’d like to return. We will ask you to ship us your existing item. Once we receive the returned item(s), we will refund you right away. Please note used products cannot be returned.
What is the return policy for "Social Sales"?
INSTAGRAM: TWITTER: FACEBOOK PURCHASES ARE FINAL SALES:
FINAL SALES: All sales of Gift cards, e-gift certificates, products, and items marked as Social Sale are final. FINAL SALE items cannot be returned for exchange, credit, or refunds.
IF YOUR "SOCIAL SALE" ITEM ARRIVES DAMAGED:
Before mailing a package out, our mail team checks each piece to make sure that it will meet the customer's standards. We know that mistakes and accidents happen, though. Should your item arrive damaged, we will do our best to either A) have it quickly and carefully repaired or B) send a new piece out. Please email [email protected] within 3 days of delivery if this is the case.
PRIVACY STATEMENT
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at: [email protected]
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - PAYMENT
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 8 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at
What is the shipping fee for domestic orders and when can I expect my order?
Our domestic orders ship for a standard $4.50 fee via USPS. Estimated delivery time is three (3) to ten (10) postal business days begins on the date postmarked. Delivery by a specific date at a specific time is not available. However, we will contact you once the item is shipped.
What is the shipping fee for international orders and when can I expect my order?
Our international orders ship for a standard $14 fee via Air Mail (can take 1-3 weeks, no tracking number included). If you have not received your order within 21 business days of the shipping confirmation email, please let me know at [email protected]
What is the return policy on www.christinebrooksauthor.com ?
You are welcome to return a defected products within 5 days for full return not including the shipping fee. Please email indicating that you’d like to make a return. Also include the name of the item (s) you’d like to return. We will ask you to ship us your existing item. Once we receive the returned item(s), we will refund you right away. Please note used products cannot be returned.
What is the return policy for "Social Sales"?
INSTAGRAM: TWITTER: FACEBOOK PURCHASES ARE FINAL SALES:
FINAL SALES: All sales of Gift cards, e-gift certificates, products, and items marked as Social Sale are final. FINAL SALE items cannot be returned for exchange, credit, or refunds.
IF YOUR "SOCIAL SALE" ITEM ARRIVES DAMAGED:
Before mailing a package out, our mail team checks each piece to make sure that it will meet the customer's standards. We know that mistakes and accidents happen, though. Should your item arrive damaged, we will do our best to either A) have it quickly and carefully repaired or B) send a new piece out. Please email [email protected] within 3 days of delivery if this is the case.
PRIVACY STATEMENT
----
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at: [email protected]
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - PAYMENT
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 8 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at
